Services
Three services. An engineer who answers.
The unglamorous half of IT, done properly: the backups rehearsed, the devices managed, and an engineer who answers when it breaks.
Help Desk
Your staff can reach us when something breaks or they need help: user accounts and access, hardware and software problems, network and connectivity, and device security.
Backups and Protection
We automatically back up your computers, servers and cloud accounts, such as Microsoft 365 or Google Workspace.
Security and Infrastructure
We watch your servers and your connection for outages and deal with the problem before it grows.
Choosing
Which one do you need?
Most people arrive with a symptom rather than a service name. Here’s the translation.
Help Desk
“We call, we explain it to someone reading a script, and then we wait to be escalated.”
Backups & Protection
“We have backups, but I could not tell you the last time anyone restored from one.”
Security & Infrastructure
“We found out the server had been down all weekend because a customer told us.”
What it costs
The prices we can publish, published.
Website builds and care plans are the lines Computing America can put a number on, so we publish it rather than asking you to call and find out. Each one says where its figure comes from. Everything else is quoted against your scope, because the thing that moves the number is how much of it there is.
- Managed support Help Desk
- $150 – $250 per user, per monthMeasured against published market rates, not set by us.
- Managed protection Backups & Protection
- $75 – $150 per device, per monthMeasured against published market rates, not set by us.
Whichever service the work turns out to be, it runs under one of four commercial structures. We’ll recommend the smallest one that fits, on the first call.
How we structure engagementsScope
What this division does, and where it stops.
Running the IT your company works on day to day, and being the number that gets called when it stops.
- Custom Software
- We run and support systems. Building one that does not exist yet (an application shaped to your process rather than a product you configure) is the software division.
- Hardware & Instrumentation
- We own the general-purpose estate: laptops, workstations, the network they sit on, the accounts behind them. Sensors, actuators and controllers that are part of custom hardware are the hardware division.
- Cybersecurity
- Patching, protection and tested backups are operational hygiene and they are ours. Security testing and phishing training are a separate practice with separate people, and buying them as an add-on to a support contract is how they end up being neither.
Next step
Not sure which of these you need?
Most people arrive with a symptom rather than a service name. Tell us what keeps going wrong and we’ll tell you which of these it is, or that you don’t need us for it.
- Phone
- (214) 723-2510
- Reply
- A person replies, not a sequence: within one business day, from someone who would be on the engagement.