Blog
What the contract does not say.
Notes from running other people’s IT, including the incidents that were nobody’s fault and the ones that were ours. If a piece names a target, it says what happens when we miss it.
Arguments
What we end up saying out loud in a buying conversation, usually more than once.
- Systems5 min read
The laptop that never came back
Device offboarding is filed as an asset-recovery problem, so it is measured in hardware returned. The expensive part is what leaves with the device and what stays live on it, and neither appears on an asset register.
- Systems5 min read
Your mail works until the tenth sender
The rule that decides whether your invoices reach an inbox has a hard limit of ten, and it is spent by tools your marketing team buys without asking. The failure is not a warning. It is the whole record being thrown away.
- Systems4 min read
Two circuits, one trench
You are paying for a second internet connection so that the site keeps running when the first one fails. Whether it will depends on a fact neither invoice states: whether the two of them share anything.
- Strategy8 min read
Read your own job posting: it is an inventory, not a role
Helpdesk, network, security and the ERP, in one listing, at one salary. That is not a job description. It is a record of what one person quietly accumulated, written down for the first time on the day they left.
- Delivery8 min read
The handover pack, published before you need it
Every managed service agreement promises reasonable cooperation on the way out. Nobody says what the artifact is. Here is ours, section by section, so you can hold it against whatever your current provider has agreed to.
- Security8 min read
Why we will not sell you security as a tier on your support contract
Your MSP already holds every credential in the building, so letting them own security too looks like the obvious efficiency. Three things go wrong, and none of them is about competence.
Engineering write-ups
Systems we built end to end, walked through in full, with the parts that did not work left in.
Next step
Disagree with any of this?
Good, that’s usually the start of a useful conversation. We’d rather argue with you before an engagement than during one.
- Phone
- (214) 723-2510
- Reply
- A person replies, not a sequence: within one business day, from someone who would be on the engagement.